bt999 Privacy Policy

Introduction

bt999 ("we", "us", "our", "the Platform") takes the privacy of its players seriously. This Privacy Policy describes how bt999 collects, stores, processes and protects personal data when you use the bt999 website at bt999.vin or the bt999 mobile app. It applies to all registered players and visitors, including Pakistan-based users transacting in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.

By registering an account or continuing to use the bt999 platform, you confirm that you have read this policy and consent to the data practices described. If you do not agree, please stop using the platform and contact the support team to close your account.

This Privacy Policy should be read alongside the bt999 Terms and Conditions. Together, these two documents govern your full relationship with the bt999 platform.

1What Personal Data We Collect

bt999 collects personal data in several ways: directly from you when you register or use the platform, automatically when you browse or play, and from third parties such as payment processors and identity verification services. The categories of data we collect are set out below.

Registration & Account Data

When you create a bt999 account, we collect the information you provide during registration, including your full name, date of birth, email address, phone number, and the username and password you choose. This information is used to create and manage your account, verify your identity, and communicate with you about your account activity.

Identity Verification Data

To comply with anti-fraud and age verification requirements, bt999 may request copies of identity documents such as your CNIC, passport or other government-issued ID. These documents are processed securely and used solely for the purpose of verifying your identity and confirming you meet the minimum age requirement of 18 years.

Transaction & Payment Data

All deposits and withdrawals processed in PKR generate transaction records. We store details of each transaction including the amount, payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), transaction reference numbers, timestamps and payment status. We do not store full card numbers or mobile wallet PINs — sensitive payment credentials are handled directly by the respective payment provider.

Usage & Behavioural Data

When you use the bt999 platform — browsing game pages, placing bets on cricket, PSL, T20 or other markets, spinning slots, or accessing the live casino — we automatically collect data about your activity. This includes pages visited, games played, bets placed, session duration, device type and browser information.

Technical Data

We collect standard technical data when you connect to the platform, including your IP address, device identifier, operating system, browser type and version, and connection timestamps. This data helps us detect fraud, maintain platform security and improve performance.

2How We Use Your Data

bt999 uses personal data only for legitimate purposes directly connected to operating the platform and providing services to registered players. We do not use your data for purposes unrelated to your use of the bt999 platform. The primary purposes for which we use personal data are:

• Account Management: Creating, maintaining and managing your bt999 account, including processing login requests, resetting passwords and updating account settings.
• Identity & Age Verification: Confirming you are at least 18 years of age and that the identity details you provided at registration are accurate. This is a strict platform requirement and is applied to all players.
• Payment Processing: Processing PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet — and maintaining an accurate record of all transactions on your account.
• Fraud Prevention & Security: Monitoring account activity for signs of fraud, unauthorised access, duplicate accounts, money laundering or bonus abuse. Technical and usage data plays an important role in this process.
• Responsible Gaming: Monitoring gaming patterns to identify players who may be showing signs of problem gambling, and ensuring that self-exclusion requests and deposit limits set by players are properly enforced.
• Platform Improvement: Analysing how players use bt999 — which games are most popular, how the app performs, where players encounter issues — so we can continue improving the overall experience.
• Customer Support: Using account and communication data to resolve queries, investigate disputes and provide accurate responses through live chat and email support.
• Promotions & Bonuses: Verifying eligibility for promotions and ensuring that bonus offers — including welcome bonuses, cricket and PSL event promotions and VIP rewards — are applied correctly to qualifying accounts.

3Data Sharing & Third Parties

bt999 does not sell, rent or trade personal data to third parties for their own marketing purposes. Data is shared with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: When you make a deposit or withdrawal, relevant transaction data is shared with the payment service provider — such as JazzCash, Easypaisa or your bank — to process the transaction. These providers operate under their own privacy policies and data protection standards.
• Identity Verification Services: bt999 uses third-party identity verification services to validate the documents you provide during KYC checks. These services receive only the data required to complete the verification and are contractually bound to protect it.
• Technology & Platform Providers: The bt999 platform relies on third-party technology partners for hosting, game delivery (including live casino and slots providers), analytics and security services. These partners process data strictly according to our instructions and data processing agreements.
• Legal Obligations: bt999 may be required to disclose personal data to law enforcement agencies, courts or other authorities where legally obligated to do so. In such cases, we disclose only the minimum data required to satisfy the legal obligation.
• Business Transfers: In the event of a merger, acquisition or sale of platform assets, player data may be transferred as part of that transaction. Players would be notified of any such transfer and the privacy terms applicable to their data post-transfer.

All third parties with whom bt999 shares personal data are required, through contractual agreements, to process that data only for the specified purpose, to maintain appropriate security standards and not to share or use it for any other purpose.

4Payment Data & PKR Transactions

All financial transactions on bt999 are conducted in Pakistani Rupees (PKR). bt999 maintains detailed records of every deposit and withdrawal associated with your account, including the payment method used, the PKR amount, the date and time of the transaction and its current status.

bt999 does not store sensitive payment credentials directly on its servers. When you pay via JazzCash, Easypaisa, Raast or bank transfer, the actual payment authorisation is handled by the payment provider's own secure system. bt999 receives only a transaction confirmation and reference, not your PIN, password or full account number.

Payment records are retained for as long as necessary to satisfy accounting obligations, resolve disputes and comply with any applicable financial record-keeping requirements. When you request a withdrawal, your transaction history may be reviewed as part of routine anti-fraud checks before the payment is released.

5Cookies & Tracking

bt999 uses cookies and similar tracking technologies on the website and in the mobile app to provide a functional, secure and personalised experience. Cookies are small text files stored on your device that help the platform remember your preferences and session state.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering your account region and ensuring secure page transitions. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Store your preferences such as language settings, game display options and notification preferences so you do not need to re-enter them each visit.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most often, where users drop off, and how long sessions last. This data is used in aggregate form to improve the platform.
• Security Cookies: Support fraud detection by helping identify unusual patterns in browsing behaviour that may indicate bot activity or account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent parts of the bt999 platform from functioning correctly. For the mobile app, equivalent tracking is managed through the app's permission settings on your device.

6Data Security

bt999 applies technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Our security practices include:

• Encryption in Transit: All data transmitted between your device and bt999 servers is encrypted using TLS (Transport Layer Security). This protects your login credentials, payment details and account data from interception.
• Encryption at Rest: Sensitive personal data stored on bt999 servers, including identity verification records and account information, is encrypted at rest.
• Access Controls: Internal access to personal data is restricted to staff who require it to perform their job functions. Access is controlled through role-based permissions and reviewed regularly.
• Fraud Monitoring: bt999 operates continuous security monitoring on all accounts and transactions to detect suspicious activity in real time. Unusual login attempts, unexpected large transactions or multiple failed payment attempts trigger additional verification steps.
• Incident Response: In the event of a data security incident that affects your personal data, bt999 will assess the situation promptly and notify affected players where required.

7Data Retention

bt999 retains personal data for as long as your account remains active, and for a reasonable period thereafter to satisfy legal, accounting and security obligations. The general retention guidelines we follow are:

• Active Account Data: Retained for the full duration your account is active on the platform.
• Closed Account Data: Following account closure, core account and transaction records are retained for a minimum period to satisfy financial record-keeping and fraud prevention requirements, after which they are securely deleted or anonymised.
• Identity Verification Documents: Retained for the period required under applicable anti-money laundering and KYC obligations. These are not retained beyond what is legally necessary.
• Support Communications: Live chat transcripts and support email records are retained for a reasonable period to support dispute resolution and quality assurance before being deleted.
• Analytics Data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. This data cannot be used to identify individual players.

When personal data is no longer required for any of the purposes described in this policy, bt999 will securely delete, destroy or anonymise it so that it can no longer be linked to you as an individual.

8Your Rights Over Your Data

As a bt999 player, you have certain rights in relation to the personal data we hold about you. These rights can be exercised by contacting the bt999 support team. We will respond to all valid requests within a reasonable timeframe.

To exercise any of these rights, contact the bt999 support team via live chat or send a written request to the support email address shown in the footer of this page. We may need to verify your identity before actioning your request to ensure data security.

9Minors & Under-18 Protection

bt999 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. All registrations require confirmation that the player is at least 18 years old, and identity verification checks are carried out to enforce this requirement.

If bt999 discovers or is notified that a registered account belongs to a person under 18, the account will be immediately suspended, all funds will be returned and the associated personal data will be handled in accordance with the legal requirements applicable to minor data.

10Updates to This Policy

bt999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, a notice will be displayed on the platform upon your next login, and the "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled. Continued use of the bt999 platform after an updated policy has been posted constitutes your acceptance of the revised terms.

If you have questions about any specific update or change to this policy, the bt999 support team is available 24/7 via live chat to provide clarification.

11Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how bt999 handles your personal information, please get in touch with the support team. We are available around the clock via live chat on the bt999 platform.

For written enquiries, you can also contact us by email — the support address is displayed in the footer of this page. We aim to acknowledge all privacy-related requests within a prompt timeframe and resolve them as quickly as possible.